Returns & Exchanges
At EliorWatches, we want you to be completely satisfied with your timepiece. If you are not entirely happy with your purchase, we offer a 30-day return policy for items in their original, unworn condition.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the item you wish to return and receive a Return Authorization Number.
Prepare the Package
Place the watch back in its original presentation box with all protective films, manuals, and warranty cards included to ensure a full refund.
Ship the Item
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location, ensuring the package is securely sealed.
Quality Inspection & Refund
Once our horologists verify the condition of the watch, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing